ORDERING FAQS

Artwork FAQS
SHIPPING FAQS

How do I get a quote?
You can get a quote by either calling us or submitting a “Request for Quote” using our website.  The link is found in the bottom of the site under the Help section.
 

Do you offer contract pricing?
If you are a garment decorator or print shop looking to become an affiliate, please contact us to speak with our affiliate manager. 
 

What type of payments do you accept?
We currently offer credit card payments using Visa, MasterCard, AMEX and Discover.  You can also send in a check but payment must clear or bank before production begins.
 

How do I get the Status of my order?
During the production process, you will receive an email with the status changes.  You can log into your account to see what the status of your order is.  You may also give us a call and a customer service representative will be glad to assist.
 

Is there a minimum I have to order?
No, whether you’re in need of just 1 shirt or 1,000 shirts, we’ve got you covered. 
 

When do I pay for my order?
Payment is required before we send your order into our production process.
 

How is my price determined?
Pricing is determined on the style of product you select, the quantity of the product ordered and the amount of colors or stitch count the product is being decorated with.  We do offer quantity discounts on all products.
 

What if I need to make changes to my order?
If your order has not gone into production, call us immediately to make changes.  Once your order has begun production, changes may not be made.
 

What if I have special instructions for my order?
You can either enter notes during the online ordering process or give us a call and speak with a customer service representative.
 

Can I order a blank sample?
Yes, you can order a sample.  We will charge you for that sample and shipping and send it asap.  If you would like to send the sample back to get a credit on your order, you can do so.  You are responsible for the shipping cost to send the sample back.
 

Can I cancel my order?
Cancellation of your order after proof has been designed and before production has started there will be a $45.00 fee.  If your order has gone to production and you cancel the order, there will be no refund for your order.  Please contact us immediately if you need to cancel or change your order.  Refunds for canceled orders will only be applied to the credit card or payment process used during your order.  You may also apply a credit to your account for future orders.
 

Can you print on shirts that I provide?
We only print on the products that we offer through our website.
 

Can I return  the Screen Printed or Embroidered merchandise?
If there is a defect in the product or a mistake in the decoration process, you may return the product within 14 days of receipt.  Products can not be returned for color, material or sizing issues.

 

 

Artwork FAQS
SHIPPING FAQS
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