Ordering FAQS

You can get a quote by either calling us or submitting a “Request for Quote” using our website.  The link is found in the bottom of the site under the Help section. 

If you are a garment decorator or print shop looking to become an affiliate, please contact us to speak with our affiliate manager.  

We currently offer credit card payments using Visa, MasterCard, AMEX and Discover.  You can also send in a check but payment must clear or bank before production begins. 

During the production process, you will receive an email with the status changes.  You can log into your account to see what the status of your order is.  You may also give us a call and a customer service representative will be glad to assist.

No, whether you’re in need of just 1 shirt or 1,000 shirts, we’ve got you covered.  

Payment is required before we send your order into our production process.

Pricing is determined on the style of product you select, the quantity of the product ordered and the amount of colors or stitch count the product is being decorated with.  We do offer quantity discounts on all products. 

If your order has not gone into production, call us immediately to make changes.  Once your order has begun production, changes may not be made. 

You can either enter notes during the online ordering process or give us a call and speak with a customer service representative. 

Yes, you can order a sample.  We will charge you for that sample and shipping and send it asap.  If you would like to send the sample back to get a credit on your order, you can do so.  You are responsible for the shipping cost to send the sample back. 

Cancellation of your order after proof has been designed and before production has started there will be a $45.00 fee.  If your order has gone to production and you cancel the order, there will be no refund for your order.  Please contact us immediately if you need to cancel or change your order.  Refunds for canceled orders will only be applied to the credit card or payment process used during your order.  You may also apply a credit to your account for future orders. 

We only print on the products that we offer through our website. 

If there is a defect in the product or a mistake in the decoration process, you may return the product within 14 days of receipt.  Products can not be returned for color, material or sizing issues.

Artwork FAQS

By uploading or sending a design to us for use in the decoration process, you proclaim to have authorized use of the trademark and a right to distribute the trademarked merchandise.

There is no charge if you upload a design or use our clip art during the online order process.  If you need artwork designed from scratch, we do offer graphic design services for a fee of $35hr.

Once you have placed an order online, you will receive an email from our graphics department with a proof of your design.  If you would like any changes made to the design, just reply back to the designer with your request.  Once you approve the final proof, your order is then placed into production.

We accept .jpg, .pdf, .png, .gif, .ai, .eps and .psd files.  If your file is in a different format, you can email the file to info@flyshirts.com and our staff will be happy to take a look and see if the file can be used.

Yes, we do offer custom pantone color matching for a fee of $25 per color on screen printed orders.  Or, you may select from any of our standard colors that we offer on our website.

Max print size on screen printed products is 14″w x 16″h.  Embroidered caps has a max embroidery height of 2.25″

Unlike most print companies, we do not charge you for setup fees.  The price you see is the price you pay.

Embroidery or .dst files are the property of FlyShirts.  We create these files in house and in most cases is an extensive process.  We will be more than happy to send you a pdf of your artwork. 

Screen Printing files are only used in the printing process and are specific to our presses.  These files are the property of FlyShirts and we do not offer them.  We will be more than happy to send you a pdf of your artwork.

Shipping FAQS

Shipping varies depending on the weight, address and service you select.

Shipping time depends on the service you selected and your location.  Average ground shipping time is 3 days from our Texas production facility.

We currently do not ship outside of the United States.

We use FedEx and USPS as our preferred shipping carriers.

Unfortunately, we do not ship to PO Boxes.  Delivery addresses must be a residential or business address.

Call us immediately and we will contact the shipping carrier to locate where the package was delivered.  If the shipping carrier determines that your package was delivered to the correct location, we suggest you file a theft report with your local police department.  If the shipping carrier determines that a mistake was made in the delivery they will make an attempt to retrieve your package and deliver it to you.  If they are unable to locate the package, we will file a claim with the shipping carrier and reprint your order.

Immediately take photos of the damage and give us a call.  Do not call the shipping company to file a claim, we will handle that process and get the issue resolved.